FAQ

1.Q: What types of eco bags do you manufacture?

A: We produce pp woven bags, non-woven bags, cotton canvas bags, paper bags, jute bags, tyvek bags, cooler bags, RPET bags (made from recycled plastic), garment bags, pvc beach bags and biodegradable PLA bags.

2.Q: What materials are your eco-friendly shopping bags made from?

A: Our bags are made from sustainable materials, like non-woven polypropylene, organic cotton, jute, and biodegradable PLA. These materials are reusable, durable, and help reduce plastic pollution.

3.Q: Can I customize the design or logo on the bags?

A: Yes! We offer full customization options including logos, colors, sizes, and printing methods such as screen printing, heat transfer, and digital printing.

4.Q: Are your reusable shopping bags biodegradable?

A: Some of our products are biodegradable (like PLA and jute bags), while others are designed for long-term reuse. Contact us to find the best eco-friendly solution for your needs.

5.Q: Do you offer wholesale or bulk order discounts?

A: Absolutely! We specialize in wholesale and bulk orders for businesses, events, and retailers. The more you order, the better the price per unit.

6.Q: Are your bags suitable for supermarkets and retail stores?

A: Yes, our eco shopping bags are perfect for grocery stores, fashion boutiques, gift shops, and trade shows. They are strong enough to carry heavy items and stylish enough for branding.

7.Q: What printing methods do you use for logos?

A: We offer several printing options including silkscreen printing (best for bold designs), heat transfer (ideal for multi-color), and digital printing (great for photos and gradients).

8.Q: Why should I choose reusable bags instead of plastic?

A: Reusable bags help reduce single-use plastic waste, lower environmental impact, and show your brand's commitment to sustainability. Plus, they can be reused hundreds of times.

9.Q: Do your bags meet environmental or safety standards?

A: Yes, all our bags are made in compliance with international environmental standards. We can provide certifications like ISO, BSCI, or GOTS upon request.

10.Q: What are the standard sizes of your shopping bags?

A: Our standard sizes include small (25x30cm), medium (35x40cm), and large (40x45cm), but we can also create custom sizes to fit your needs.

11.Q: Can the bags carry heavy items?

A: Yes, our bags are designed to be durable. For example, non-woven bags can carry up to 10kg, and canvas bags up to 20kg.

12.Q: Are your bags waterproof or water-resistant?

A: Laminated bags, pvc bags and some tyvek bags are water-resistant, while cotton and jute bags are not fully waterproof but can handle light moisture.

13.Q: How long can your reusable bags last?

A: With proper care, our reusable bags can last for over 100 uses or 1 - 2 years depending on the material and usage frequency.

14.Q: Do you offer gusseted (expandable) bags?

A: Yes, we offer side and bottom gusset options to increase the bag's capacity and improve structure.

15.Q: Are the bags machine washable?

A: Cotton and canvas bags are machine washable in cold water. Non-woven and laminated bags should be hand-wiped to avoid damage.

16.Q: Do the bags have zippers or buttons?

A: Optional features like zippers, buttons, velcro, and inner pockets are available upon request for custom orders.

17.Q: What are the handle options?

A: We offer short and long handles, and reinforced handles sewn into the bag body for extra strength. There are also various kinds of material options. Welcome to contact us for further discussion.

18.Q: Is it safe to use these bags for food or groceries?

A: Yes, our bags are made from non-toxic, food-safe materials suitable for carrying groceries and fresh produce.

19.Q: Can I order bags without any logo or print?

A: Yes, we offer blank bags as well as printed ones, depending on your needs.

20.Q: Do you offer special packaging for individual bags?

A: We can package bags in bulk or individually in OPP bags, paper sleeves, or custom packaging upon request.

21.Q: Do the bags have a recycling mark or eco symbol printed?

A: We can include eco-labels, recycling symbols, or QR codes on your bags to showcase sustainability credentials.

22.Q: Can your bags be folded for easy storage?

A: Yes, most of our bags are foldable and lightweight, making them easy to carry and storage.

23.Q: What’s the minimum order quantity (MOQ) for your bags?

A: Our MOQ varies by material and style but typically starts at 500 - 1,000 pieces for custom printed bags.

24.Q: How do I place a custom order?

A: You can contact us through our inquiry form or email with your design requirements, quantity, and delivery location. We'll send you a quotation and digital mockup for approval.

25.Q: What is the typical production time for custom bags?

A: Production lead time is usually 10 - 20 working days after design confirmed and deposit received, depending on the order quantity and bag style.

26.Q: Can I see a sample before placing a bulk order?

A: Yes. We offer free stock samples, and custom samples can be made for a small fee which will be refunded upon bulk order confirmation.

27.Q: Do you provide design assistance or templates?

A: Absolutely. We have a professional design team and can provide bag templates (die-lines) or assist with layout and printing setup.

28.Q: What file formats do you accept for logo printing?

A: We accept AI, CDR, PDF, PSD, etc. Vector files are preferred for best print quality.

29.Q: Can you print full-color designs or photographs on the bags?

A: Yes! We offer full-color heat transfer and digital printing suitable for complex artwork and photo-quality images.

30.Q: What shipping methods do you offer?

A: We offer sea freight, air freight, and express courier services (like DHL, FedEx, UPS), depending on your timeline and budget.

31.Q: How long does shipping take?

A: Shipping time varies by region:

- Express: 3 - 7 days

- Air freight: 7 - 15 days

- Sea freight: 20 - 40 days

32.Q: Can you ship to my country?

A: Yes, we ship worldwide. We’ve successfully delivered to the USA, Canada, Europe, Australia, Southeast Asia, and more.

33.Q: Do you offer door-to-door delivery?

A: Yes, we can offer DDP (Delivered Duty Paid) service to many countries if requested, including customs clearance.

34.Q: Can I use my own freight forwarder?

A: Of course. We’re happy to coordinate with your appointed forwarder for pickup from our factory or warehouse.

35.Q: How do I track my order once it shipped?

A: Once your goods are shipped, we will provide a tracking number and shipping details so you can monitor the delivery progress.

36.What payment methods do you accept?

A: We accept T/T (bank transfer), PayPal, Western Union, and Online Trade Assurance. Other methods can be discussed if needed.

37.Q: What are your payment terms?

A: Typically, we require a 30% deposit upfront and the 70% balance before shipment. For repeat customers, flexible terms may be available.

38.Q: Is there any hidden fee I should know about?

A: No hidden fees. All costs (including printing, packaging, and shipping) will be clearly listed in your quotation.

39.Q: Can I add barcodes, hang tags, or custom labels to the bags?

A: Yes, we offer value-added services like barcode stickers, swing tags, wash labels, and custom packaging.

40.Q: Do you offer refunds or returns?

A: As a custom manufacturer, we usually don’t offer returns on personalized products unless there is a quality issue caused by our production. Please FEEL FREE to contact us if there is any questions.

41.Q: What quality control measures do you have in place?

A: We have a comprehensive quality control process, including material inspections, in-line checks, and final product inspections to ensure high standards and consistency.

42.How do you ensure timely communication and support?

A: We have a dedicated customer service team available via phone, email, and online chat. We also provide regular updates throughout the order process.